Job Description

We are seeking a Payments and KYC specialist who will be responsible for efficient processing of clients' transactions, managing relationships with payment service providers, and ensuring that all client onboarding and account verification processes comply with regulatory requirements and company policies. This role involves verifying customer documentation, conducting risk assessments, and ensuring the accuracy of client data to mitigate financial crime risks and maintain regulatory compliance. Requires a detail-oriented individual with strong analytical skills, excellent communication abilities, and a thorough understanding of payment operations and compliance requirements.

Responsibilities

• Oversee daily payment operation.
• Review and verify customer-provided documents, such as identity proof, proof of address, and other.
• Ensure all documentation meets internal guidelines and regulatory standards.
• Execute clients' transactions according to the SLA.
• Resolve payment and verification-related issues and escalate them to relevant teams when necessary.
• Flag suspicious activity and collaborate with compliance and risk management teams to address concerns.
• Investigate and resolve discrepancies.
• Ensure all customer records are complete, accurate, and stored securely.
• Assist in integrating new PSPs and testing payment methods for functionality and efficiency.
• Monitor transactions for signs of fraud or unusual activity.
• Assist customer service teams in resolving payment-related and KYC-related inquiries and escalations.
• Provide guidance on payment processes to improve the customer experience.

Requirements

• 1-2 years of experience in back office (payment operations, banking, KYC, AML, or customer verification\payments roles)
• Understanding of payment methods, gateways, payments execution and reconciliation processes.
• Familiarity with PSPs, banking systems, fintech solutions and  KYC/AML tools and systems (e.g., Jumio, Sumsub, World-Check).
• Knowledge of compliance regulations is an advantage.
• Analytical and problem-solving skills.
• Attention to detail and organizational abilities.
• Ability to work under pressure and handle high transaction volumes.
• Ability to explain technical issues in a clear and understandable manner.
• Strong customer service orientation and problem-resolution mindset.
• Strong time management and prioritization abilities in a high-volume environment.
• Team player with the ability to collaborate across departments.
• High level of integrity and professionalism, especially when handling sensitive financial data.
• Proficiency in English and Russian is required.
• Ability to work on shift rotation is a must.

Benefits

• Competitive and attractive compensation
• Hybrid work schedule
• Working permit for non-EU
• Proper rest time of 24 annual leave days
• Challenging and unique tasks in the FinTech field
• Funding for gym memberships, fostering a healthy work-life balance

Interview Stages

1. Interview with Recruiter (30 minutes)
2. Behavioural Interview with HR (60 minutes)
3. Technical Interview with Hiring Manager (60 minutes)

About Quantango

Quantango is a technology company of like-minded people who are seeking to change the way the world trades. After spending more than 15 years in trading and brokerage, we asked ourselves a question: Why is everything so regular? So we decided to create revolutionary tools that break down barriers in trading worldwide. With passion as our guide, we venture into uncharted territory, exploring new frontiers, challenging norms, and pushing boundaries further than ever before.

Our vision is to have a journey to reinvent trading mechanics and to offer unlimited trading perspectives. We want people to trade cross-asset, cross-market, and even cross-event!

We seek companions who are:

• Passionate about working in finance
• Ambitious to do great things
• Attentive to the very detail of the subject
• Bold enough to build different
• Enthusiastic along the way
• Ready to make a lasting impact

Sounds like you? Join the Quantango Team!

‍

‍