Job Description

We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.

Responsibilities

• Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in English language.
• Communicate effectively to provide clear, professional, and solution-oriented support.
• Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to streamline support processes and enhance service quality.
• Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
• Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.

Requirements

• Minimum 1 year of experience in customer support in FinTech field.
• Experience with CRM systems, Confluence, Jira.
• Strong level of English language (both written and spoken).
• Readiness to work different shifts, including night shifts.

Benefits

• Competitive and attractive compensation.
• Proper rest time of 24 annual leave days.
• Challenging and unique tasks in the FinTech field.
• Funding for gym memberships, fostering a healthy work-life balance.

Interview Stages

1. Interview with Head of Customer Support (30 minutes)
2. Behavioural Interview with HR (30 minutes)

About Quantango

Quantango is a technology company of like-minded people who are seeking to change the way the world trades. After spending more than 15 years in trading and brokerage, we asked ourselves a question: Why is everything so regular? So we decided to create revolutionary tools that break down barriers in trading worldwide. With passion as our guide, we venture into uncharted territory, exploring new frontiers, challenging norms, and pushing boundaries further than ever before.

Our vision is to have a journey to reinvent trading mechanics and to offer unlimited trading perspectives. We want people to trade cross-asset, cross-market, and even cross-event!

We seek companions who are:

• Passionate about working in finance
• Ambitious to do great things
• Attentive to the very detail of the subject
• Bold enough to build different
• Enthusiastic along the way
• Ready to make a lasting impact

Sounds like you? Join the Quantango Team!

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